Shipping policy
Thank you for visiting and shopping at Our Boatyverse
Domestic Shipping Policy
Shipment processing time
All orders are processed within 1 - 2 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout along with estimated delivery times.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
Damages
In the event that your order arrives damaged in any way, please contact us as soon as possible at kelly@ourboatyverse.com with your order number, shipping tracking number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution, including help raising a claim against the courier.
International Shipping Policy
Our BoatyVerse currently ships to the United Kingdom only.
Customs, Duties, and Taxes
Our BoatyVerse is not responsible for any customs and taxes that may be applied to your order if shipped from overseas. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
Incorrect Shipping Addresses and Refused Delivery
Our BoatyVerse makes every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be cancelled and refunded.
Our BoatyVerse will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible: kelly@ourboatyverse.com
We will help you file a claim with the shipping carrier. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.